Terms of Service

The Deal

✓ We track your refunds automatically - you pay £9.99/year (or use free tier)
✓ We're a tracking tool, not a recovery service - we can't guarantee refunds arrive
✓ You can cancel anytime, no hassle
✓ This is a beta - we're improving as we go

1. The Agreement

By using REFUNDI, you agree to these terms. If you don't agree, don't use the service. Simple as that.

2. Who Can Use This

You must be 18 or older
UK residents only (for now)
You need a Gmail account and UK bank account
One account per person - no sharing

3. What REFUNDI Does (and Doesn't Do)

✓ What We DO:

Scan your emails for return confirmations
Check your bank for matching refunds
Alert you when refunds arrive or seem missing
Show tracking dashboard

✗ What We DON'T Do:

Contact retailers on your behalf
Guarantee refunds will arrive
Recover missing refunds for you
Provide legal or financial advice

Important: You're still responsible for chasing missing refunds yourself. We just tell you when they're missing.

4. Your Account Responsibilities

You agree to:

Keep your password secure
Not share your account
Tell us immediately if someone hacks your account
Not use bots or scrapers on our service
Not do anything illegal or dodgy

5. Pricing & Billing

Free Plan: £0/year

3 returns per month, basic alerts

Premium: £9.99/year

Unlimited tracking, instant alerts, priority support

Payment: Annually via Stripe. Auto-renews unless you cancel.

Free Trial: 7 days on paid plans. Cancel before trial ends = no charge.

Refunds: Generally no refunds for partial years. Exceptions for billing errors or if we mess up badly.

Cancellation: Anytime in Settings. Takes effect end of billing period.

6. Email & Bank Access

By connecting your accounts, you give us permission to access them. Here's what that means:

Gmail Access

We read emails from retailers to find return confirmations. We don't read your personal emails. You can disconnect anytime in Settings.

Bank Access (via TrueLayer)

Read-only access to transactions. We can't move money or initiate payments. FCA regulated. Disconnect anytime.

7. Service Disclaimer (The Legal Stuff)

REFUNDI is provided "as is" with no guarantees.

This means:

We might miss some returns or refunds
Our AI might make mistakes matching transactions
The service might go down sometimes
We might not support all retailers
Results depend on Gmail and TrueLayer working properly

Bottom line: Always double-check your own accounts. Don't rely 100% on us.

8. Limitation of Liability

We're not liable for missing refunds or lost money.

If something goes wrong, our total liability is capped at the lower of: (a) £100, or (b) what you paid us in the last 12 months.

UK Consumer Rights: Nothing in these terms excludes our liability for death/injury from negligence or fraud. Your statutory rights aren't affected.

9. Cancellation & Account Deletion

You Can:

Cancel subscription anytime
Delete account anytime
Download your data first

We Can:

Suspend if you violate terms
Terminate for fraud
Close inactive free accounts (12+ months)

When you delete: Your data is permanently erased within 30 days (except what we legally must keep).

10. Changes to These Terms

We can update these terms. Big changes = 30 days email notice. Keep using the service after that = you accept the changes. Don't like them? Delete your account before they take effect.

11. Law & Disputes

Governing law: England and Wales
Disputes: Try emailing [email protected] first. If that doesn't work, UK courts.
Consumer ADR: You can use the Financial Ombudsman or EU ODR platform

12. Questions?

Email: [email protected]

We're a small team - please be patient with responses during beta!

🚧 Beta Notice: REFUNDI is in active development. Things might break, features might change, and we're learning as we go. We appreciate your patience and feedback. If something seems wrong, tell us - we'll fix it.